Director - Business Development and Customer Experience
No. 1870
February 21, 2025
Location
Rimouski
Salary
To be discussed, based on experience
Job category
Management - Executive
Type of job
Permanent
Schedule
Day shift, from 8:30 a.m. to 5 p.m., with the possibility of flexible hours
Our client, a prestigious Quebec-based conglomerate active in the maritime industry for over 150 years, is seeking a Director - Business Development and Customer Experience for its establishment located in Rimouski. You will be responsible for guiding and coordinating the design and implementation of programs aimed at promoting and communicating the services offered, in order to increase passenger revenues, including all revenue generated onboard the ship.
Tasks
Supervise the Heads of Passenger Services.
Design and implement processes that support the customer experience.
Regularly analyze activity reports under your responsibility.
Ensure coordination between the onboard hotel services and the operational teams on land.
Ensure customer satisfaction during and after their stay onboard.
Plan the human resources needed for the activities under your responsibility (identifying annual needs, recruitment, onboarding, conflict management, etc.) in collaboration with the HR/Crewing department.
Ensure compliance with the collective agreement and maintain good relations with the unions, in collaboration with the Human Resources department.
Develop commercial and marketing strategies to increase passenger revenues, with a long-term vision focused on profitability.
Perform any other related tasks.
If you are ready to take on new challenges, we would like to meet you!
Advantages
Telework option available (up to 50% of the time).
Full collective insurance, including dental insurance.
Employer-contributed retirement savings plan.
Employee assistance program and access to telemedicine.
Ongoing training provided to employees.
Annual leave.
Mobile leave, sick leave, and public holidays.
Full-time, permanent position, with daytime hours.
Flexible working hours.
Job requirements
Minimum of 7 to 8 years of significant experience in operational management of multidisciplinary teams.
Proven experience in hotel management.
Good knowledge of social media and how they work.
Proficiency with MS365 tools.
Experience with ISO systems (9001 and 14001) is an asset.
Desired profile
Excellent management and leadership coaching skills.
Strong organizational and priority management capabilities.
Good analytical skills.
Great autonomy.
Strong interpersonal skills, results-oriented, customer service-focused, detail-oriented, and able to work in a team.